Duc (Duke) Nguyen
Phoenix, AZ 85053 | 602.903.5009 | [email protected] | nguyenduke.com
United States Citizen | Trilingual: English, Vietnamese, Spanish
PROFESSIONAL SUMMARY
Results-driven SENIOR DATA CENTER OPERATIONS LEAD with 16 years of experience troubleshooting and optimizing complex enterprise systems. Proven expert in leading large-scale deployments, managing teams of 20+ technicians, and implementing secure, scalable infrastructure for Tier-1 global clients in financial and healthcare sectors.
TECHNICAL SKILLS
- CORE: Data Center Operations, Critical Facilities, SLA Compliance, Site Reliability Engineering (SRE).
- INFRASTRUCTURE: Rack & Stack, Server/Desktop Break-Fix, UPS, NAS/SAN, Cisco Networking.
- MANAGEMENT: Project Management, Vendor Relations, Change Management, Business Continuity.
PROFESSIONAL EXPERIENCE
Win Information Technology | Phoenix, AZ
Principal Infrastructure Consultant / Project Lead | Jan 2010 – Present
- Strategic Site Engineering: Trusted on-site lead for Super Micro at Aligned Data Centers; managed site reliability and hardware lifecycles for eBay and PayPal.
- Large-Scale Team Leadership: Directed a team of 20+ technicians for a Morgan Stanley branch migration, ensuring 100% uptime through innovative technical problem-solving.
- HQ Infrastructure Relocation: Led a mission-critical headquarters move for BMO Harris Bank, including rapid workforce training and zero-failure execution.
- Technical Troubleshooting: Served as the “Technical Brain” for high-compliance environments, resolving long-standing technical debt bypassed by traditional MSPs.
EDUCATION Arizona State University | Tempe, AZ Bachelor of Arts in Economics (Minor: Spanish)